Shipping Policy
At DaPure, we are committed to delivering fresh, high-quality cold pressed oils safely and efficiently across India. This Shipping Policy outlines our shipping practices, timelines, and responsibilities to ensure transparency and a smooth experience for our customers.
1. Order Processing
All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on Sundays or public holidays.
2. Delivery Timeline
Estimated delivery time ranges between 3–7 business days depending on your location. Delivery timelines are indicative and may vary due to external factors.
3. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout. DaPure may offer free shipping on select orders or promotional campaigns.
4. Delivery Delays
While we strive for timely delivery, delays may occur due to:
- Courier service disruptions
- Weather conditions
- Remote location accessibility
- High order volumes or unforeseen circumstances
DaPure shall not be held liable for delays caused by third-party logistics partners or external conditions beyond our control.
5. Order Tracking
Once your order is shipped, tracking details will be shared via SMS, email, or WhatsApp (if applicable). Customers are responsible for tracking their shipments using the provided details.
6. Incorrect Address
Customers must provide accurate and complete delivery information. DaPure is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
7. Failed Delivery Attempts
If delivery attempts fail due to customer unavailability or incorrect details, the order may be returned to us. Re-shipping may require additional charges.
8. Damaged or Tampered Package
If you receive a damaged or tampered package, you must:
- Record a full unboxing video
- Report the issue within 24 hours of delivery
Claims without proper proof may not be accepted.
9. Risk & Ownership
All products become the customer’s responsibility once handed over to the courier partner. Risk of loss or damage passes to the customer upon dispatch.
10. Service Availability
We currently ship across most locations in India. However, certain remote areas may have limited or no delivery service.
11. Contact Information
For any shipping-related queries, you can contact us at:
Email: dapurejpr@gmail.com